107.9 The River » customer service http://theriver1079.com Casper's Real Rock Variety Wed, 22 May 2013 18:49:58 +0000 en-US hourly 1 http://wordpress.org/?v=3.4.2 Which Companies Make the Best Use of Twitter for Customer Service? http://theriver1079.com/which-companies-make-the-best-use-of-twitter-for-customer-service/ http://theriver1079.com/which-companies-make-the-best-use-of-twitter-for-customer-service/#comments Mon, 04 Jun 2012 22:30:44 +0000 Shauna Wright http://tsminteractive.com/?p=107747 Many businesses are using social media like Twitter to supplement their customer service operations. But a new study says not all companies are using the microblogging service as they should.

]]> http://theriver1079.com/which-companies-make-the-best-use-of-twitter-for-customer-service/feed/ 0 trekkyandy, Flickr Netflix Loses 800K Subscribers in Third Quarter http://theriver1079.com/netflix-loses-800k-subscribers/ http://theriver1079.com/netflix-loses-800k-subscribers/#comments Tue, 25 Oct 2011 18:06:22 +0000 Kathy Landin http://tsminteractive.com/?p=56593 Netflix, the one-time master of customer service, just can’t seem to get it right anymore. On Monday, the video rental giant revealed in its third quarter report that it has lost about 800,000 subscribers since June, and the company expects to lose more in the coming months.

]]> http://theriver1079.com/netflix-loses-800k-subscribers/feed/ 0 Justin Sullivan, Getty Images