107.9 The River » airlines

Irate Flight Attendant Rants and Raves at Passengers

Don Deane — Sat, 30 Jun 2012 00:00:42 +0000

Nearly two years after Steven Slater’s epic freak-out in which he rode an emergency chute to freedom after an altercation with a passenger, another flight attendant has allegedly gone off the deep end. During a delayed flight on Monday at New York’s LaGuardia Airport, American Eagle attendant Jose Serrano was caught on tape yelling at [...]

JetBlue Reigns Supreme in Airline Consumer Satisfaction Index

Shauna Wright — Thu, 21 Jun 2012 18:00:20 +0000

Move over, Southwest Airlines — your 20-year reign at the top of the American Customer Satisfaction Index is over. So who’s the new champ? None other than JetBlue. This year marks the first that JetBlue has had enough market share to be listed among the major US carriers in the ACSI survey, which ranks restaurants, [...]

Which Airline Is About to Infuriate Passengers by Instituting a Whopping $100 Carry-On Baggage Fee?

Don Deane — Thu, 03 May 2012 18:30:12 +0000

Anyone who thought airline baggage fees couldn’t get any higher should think again. Florida-based carrier Spirit Airlines is preparing to charge passengers a whopping $100 fee for carry-on bags. Spirit, along with Las Vegas-based Allegiant Air, will impose the new fees on Nov. 6 in an effort to persuade customer to check their bags or [...]

Which Airline Ranks Worst in Customer Satisfaction?

Shauna Wright — Wed, 11 Apr 2012 18:30:01 +0000

Last year, airlines in the US posted their highest profits in more than a decade — but all that money sure didn’t buy a lot of customer satisfaction. The 2011 Airline Quality Rating (AQR) report indicates profits are up largely from making passengers fork over baggage fees and higher fares, and eliminating free in-flight food. [...]

Airline Forces Passengers to Pay $31,500 for Fuel — Or Be Stranded [VIDEO]

Shauna Wright — Fri, 18 Nov 2011 17:37:24 +0000

Flying the friendly skies is one thing. Being forced to pony up the cash to do it while en route is something else entirely.

But that’s what happened on a flight operated by Austria-based carrier Comtel earlier this week.

Couple Sues Airline Over Cockroach-Infested Flight [VIDEO]

Don Deane — Wed, 16 Nov 2011 15:00:13 +0000

With delays, baggage fees and overbooking, flying already has the potential to be a miserable experience. But imagine if you had to share your flight with cockroaches. According to Harry Marsh and Kaitlin Rush, that’s exactly what happened to them. They’re now suing carrier AirTran for emotional distress and more than $100,000 as a result.

Will American Airlines' New Boarding Method Save Time or Create Chaos?

Shauna Wright — Tue, 28 Jun 2011 20:11:26 +0000

For about a decade, airlines and academics have tried to figure out the fastest way to load passengers onto a plane. The less time spent on boarding, the more revenue-generating flights airlines can squeeze into a day. In fact, according to a 2008 study in the Journal of Transport Management, every minute cut on boarding can save $30 per flight.

Now American Airlines is trying out a new boarding method, and reaction is mixed.