It seems like almost weekly there's a news story about poor airline service. So, we thought we'd ask Wyomingites what their favorite airline currently is.
You've flown along at 40,000 feet, pushing forward at 600mph, and discovered the things that were missing from your life that you didn't even know you needed. The SkyMall catalogue was always there in the pouch of the seat in front of you when you flew commercially, until now...
Nearly two years after Steven Slater’s epic freak-out in which he rode an emergency chute to freedom after an altercation with a passenger, another flight attendant has allegedly gone off the deep end.
Move over, Southwest Airlines — your 20-year reign at the top of the American Customer Satisfaction Index is over. So who’s the new champ? None other than JetBlue.
Anyone who thought airline baggage fees couldn’t get any higher should think again. Florida-based carrier Spirit Airlines is preparing to charge passengers a whopping $100 fee for carry-on bags.
Last year, airlines in the US posted their highest profits in more than a decade — but all that money sure didn’t buy a lot of customer satisfaction.
Flying the friendly skies is one thing. Being forced to pony up the cash to do it while en route is something else entirely.
But that’s what happened on a flight operated by Austria-based carrier Comtel earlier this week.
With delays, baggage fees and overbooking, flying already has the potential to be a miserable experience. But imagine if you had to share your flight with cockroaches. According to Harry Marsh and Kaitlin Rush, that’s exactly what happened to them. They’re now suing carrier AirTran for emotional distress and more than $100,000 as a result.
For about a decade, airlines and academics have tried to figure out the fastest way to load passengers onto a plane. The less time spent on boarding, the more revenue-generating flights airlines can squeeze into a day. In fact, according to a 2008 study in the Journal of Transport Management, every minute cut on boarding can save $30 per flight.
Now American Airlines is trying out a new boardi