airlines

The Fall Of SkyMall From 7 Miles High [VIDEO]
Subscribe to 107.9 The River on Youtube You’ve flown along at 40,000 feet, pushing forward at 600mph, and discovered the things that were missing from your life that you didn’t even know you needed. The SkyMall catalogue was always there in the pouch of the seat in front of you when yo…
Irate Flight Attendant Rants and Raves at Passengers
Nearly two years after Steven Slater’s epic freak-out in which he rode an emergency chute to freedom after an altercation with a passenger, another flight attendant has allegedly gone off the deep end. During a delayed flight on Monday at New York’s LaGuardia Airport, American Eagle at…
JetBlue Reigns Supreme in Airline Consumer Satisfaction Index
Move over, Southwest Airlines — your 20-year reign at the top of the American Customer Satisfaction Index is over. So who’s the new champ? None other than JetBlue. This year marks the first that JetBlue has had enough market share to be listed among the major US carriers in the ACSI su…
Which Airline Ranks Worst in Customer Satisfaction?
Last year, airlines in the US posted their highest profits in more than a decade — but all that money sure didn’t buy a lot of customer satisfaction. The 2011 Airline Quality Rating (AQR) report indicates profits are up largely from making passengers fork over baggage fees and higher f…
Couple Sues Airline Over Cockroach-Infested Flight [VIDEO]
With delays, baggage fees and overbooking, flying already has the potential to be a miserable experience. But imagine if you had to share your flight with cockroaches. According to Harry Marsh and Kaitlin Rush, that’s exactly what happened to them. They’re now suing carrier AirTran for…